Humanizing the Customer Relationship: An Interview with Christina Garnett, CX Evangelist and Pocket CCO
Christina Garnett is a recognized authority on CX with a focus on cultivating “brandoms” and the author of “Transforming Customer Brand Relationships”. In the classic 1976 movie “Network”, TV news anchor Howard Beale urges his viewing audience to shout at the top of their lungs, “I’m mad as hell and I’m not going to […]
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